Starbucks (NASDAQ:SBUX) is finding new ways to integrate mobile technology and artificial intelligence into its stores.
The coffee giant recently announced that it will test a new store model at its headquarters where all customers place their orders and pay via mobile, instead of waiting in line to deal with cashiers.
And a few months ago, the company also began testing an AI barista that could help customers place their orders via mobile. This would potentially mimic the experience that customers might have with a barista. But the conversation would take place in a mobile app instead of a busy store.
Starbucks certainly appears to be at the forefront of companies that use technology to enhance customer experience. While it remains to be seen how customers will react to these new processes early on, it does seem like mobile tech and AI are both likely to have major impacts on businesses large and small.
Use Technology to Enhance Customer Experience
So even though your small business likely doesn’t have the resources of a worldwide brand like Starbucks, you can still benefit from looking into and potentially testing new technologies to one day integrate them into your customer experience. New technologies often offer ways to improve the experience for customers, and they might even one day come to expect them.
This article, “Starbucks’ New Mobile Store Should Have Small Business Owners Thinking” was first published on Small Business Trends
more recommended stories
- The Misguided Attacks on ACLU for Defending Neo-Nazis’ Free Speech Rights in Charlottesville
Glenn Greenwald August 13 2017, 10:37 a.m..
- Here’s What A Trump Presidency Means For Cannabis Laws
How will Donald Trump react to.
- Seven Sundays LLC. Recalls Vanilla Cherry Pecan Muesli Because of Possible Health Risk
Seven Sundays LLC of Minneapolis, MN.
- Current Marijuana Laws In Massachusetts – MPP
Legislative battle ends with compromise; implementation.
- Millennial Parents and Their Kids Love Smart Speakers, but Data Privacy Issues Persist
http://www.adweek.com/wp-content/uploads/2017/08/voice-family-parents-PAGE-2017-652x367.jpg | 11 hours ago Google.
- 10 surprising spaces in California being converted into cannabis businesses
Published: Aug 15, 2017, 3:40 pm.
- Massachusetts Supreme Court Becomes First State Court to Find Employers Must Accommodate Use of Medical Marijuana
As the number of states legalizing.
- Dierbergs Markets Issues Allergy Alert on Undeclared Fish (Bonito and Cod), Lobster, Crab, Shrimp, Soy and Wheat in Product
St Louis-based Dierbergs Markets is recalling.
- Litehouse Inc. Issues Allergy Alert on Undeclared Egg In Product
Litehouse Inc. is voluntarily recalling a.
- Estimating Appliance and Home Electronic Energy Use
Our appliance and electronic energy use.