About the Performance Management Program
The Baker-Polito administration is committed to improving the experience citizens have with state government in a measurable way. Each agency is tasked with identifying its critical citizen-facing services and publicly reporting its ability to deliver a better experience for the customer. By focusing on speed, simplicity and efficiency, agencies can improve service delivery and customer satisfaction with state government services.
In accordance with Chapter 6A of the General Laws (as amended by Section 8 of Chapter 46 of the Acts of 2015), the agencies of the Executive Office for Administration and Finance have identified the following metrics and targets. At the direction of Governor Baker, each agency has identified 1-3 customer-focused metrics and a target improvement of those metrics.
By March 1, 2018, the agencies will report on their progress toward achieving the FY18 targets.
Executive Office for Administration and Finance —Secretary Kristen Lepore
|Executive Office for Administration and Finance (A&F)||Develop and manage a balanced FY 2018 operating budget||Sign and maintain a balanced operating budget through FY 2018 (6/30/2018)|
|Division of Administrative Law Appeals (DALA)||Reduce number of cases in retirement-case backlog||10% reduction in backlog of retirement cases|
|Appellate Tax Board (ATB)||Reduce number of pending appeals||Reduce combined inventory to 5,500 appeals (non-telecom cases)|
|Schedule Mediation sessions||Schedule 70 Mediation sessions|
|Increase number of hearings scheduled outside of Boston||15% increase in number of hearings scheduled outside of Boston|
|Civil Service Commission (CSC)||Timely dispose of appeals||Dispose of 80% of all appeals filed within 9 months|
|Reduce percent of decisions overturned||Ensure that less than 3% of all decisions issued are overturned|
|Division of Capital Asset Management and Maintenance (DCAMM)||Reduce time from project initiation to construction contract signing – small projects||80% of capital projects managed by DCAMM’s Small Project Team will complete initial phases (study-design-construction- procurement) within 25 weeks (from 75 weeks)|
|Increase percent of projects utilizing new online MBE/WBE and Workforce program||100% of all projects in active design and construction at the end of FY2018 will be using the new online MBE/WBE and Workforce reporting system|
|1. Increase online certification applications/renewals|
2. Reduce processing time for online certification applications/renewals
|1. Ensure that 90% of all new certification applications/renewals are completed online|
2. 80% of all certification applications/renewals submitted online will be processed within 60 days of completed submission (from 90 days)
|Department of Revenue (DOR)||Process returns timely||4-6 weeks for e-file returns, 8-10 weeks for paper filed returns|
75% of e-file returns will be processed in less than 1 week
|Reduce the amount of time from creation of a child support enforcement case to establishment||15% reduction|
|Increase the number of child support cases that reach establishment||10% increase|
|Increase percent of tax rates approved by the Division of Local Services by 12/1||60% approved by 12/1|
|Group Insurance Commission (GIC)||Achieve savings in the Employee Group Waiver Program||Produce savings of $8.5M in the Employee Group Waiver Program|
|Human Resources Division (HRD)||Reduce time to fill bargaining unit positions and management positions MI – MIV||31% reduction in time to fill (61 days)|
|Reduce time to fill mid and senior management positions (MV and above)||43% reduction in time to fill (80 days)|
|Massachusetts Office on Disability (MOD)||Maintain service levels for intake and advocacy calls in light of reduced workforce||3,400 intakes with 360 instances of technical assistance/advocacy|
|Increase number of overall training opportunities||26% increase in overall training opportunities|
|Operational Services Division (OSD)||Increase number of registered businesses in COMMBUYS||Increase to 25,500 by June 30, 2018|
|Increase level of annual spending captured in COMMBUYS||Increase to $395M by June 30, 2018|
|Increase number of businesses enrolled in the Small Business Purchasing Program||Increase number of small businesses to 3,500 by June 30, 2018|
|State Library||Increase number of transcribed House and Senate Journals||Increase transcribed House and Senate Journals to 20,000|
|Increase number of scanned state and municipal reports||Increase scanned state and municipal reports to 1,000|
Section 8 of Chapter 46 of the Acts of 2015
SECTION 8. Chapter 6A of the General Laws is hereby amended by striking out section 4A, as appearing in the 2014 Official Edition, and inserting in place thereof the following section: – Section 4A. In coordination with the office of the governor, each secretary shall, at the executive office and agency level: (i) develop measurable, outcome-based performance goals and a focused set of performance metrics to track progress and execution; (ii) measure performance on an ongoing basis against the goals and metrics; and (iii) establish strategies to improve government performance informed by the goals and metrics. Each secretary shall, in coordination with the office of the governor, make the performance goals and the secretary’s progress in reaching those goals available annually online not later than March 1.
more recommended stories
- Massachusetts – MPP
Legislative battle ends with compromise; implementation.
- Governor Baker Signs Fiscal Year 2018 Budget
BOSTON â€“ Today Governor Charlie Baker.
- Baker-Polito Administration Establishes Latino Advisory Commission
BOSTON Governor Charlie Baker today signed.
- Hemp Technologies Boston Hempcrete Workshop
Join @[117246928309459:274:HEMP TECHNOLOGIES], builders of the.
- At Houston Assisted Living Facility, Resident With Alzheimer’s Recreates Her 1945 Seventeen Magazine Ad
http://www.adweek.com/wp-content/uploads/2017/07/SeventeenMagazineApril1945_Featured-150x150.jpg Heading into the holiday weekend,.
- State Police Investigating Taxi Crash Injuring Pedestrians in East Boston
July 3, 2017http://mspnews.org/2017/07/state-police-investigating-taxi-crash-injuring-pedestrians-in-east-boston/ UPDATE: Ten people.
- Mass State State House Reps And Senators Who Opposed Marijuana Legalization
Below is a list of politicians.
- Baker-Polito Administration Celebrates Benefits of 150 Miles of New Trails for Walking and Biking
DENNIS, MA Continuing to prioritize a.
- ACTION ITEM – Call Senator Richard Ross 617-722-1555
ACTION ITEM – Call Senator Richard.
- Baker-Polito Administration Awards $2.3 Million to Sustain Heroin and Opioid Crime Reduction Efforts
BOSTONThe Baker-Polito Administration is awarding $2.3.