Natural Healthcare Inc. Dispensary Manager – Leicester, Massachusetts

Dispensary Manager – Job Description
1764 Main St., Leicester MA, 01524
Job Status
Full-time Exempt
Direct Supervisor
General Manager / Executive Management
Experience Level
Licensure required?
The Dispensary Manager is responsible for managing day-to-day operations of the dispensary in accordance with The Commonwealth of Massachusetts and standards set by Natural Healthcare Inc. The Dispensary Manager provides support to all Cashiers, Dispensary Agents and Patient Coordinators which includes: scheduling, training, providing policy and procedure updates, keeping updated with industry news and product information. The Dispensary Manager is responsible for ordering and receiving all inventory and products, arranging deliveries, maintaining agent and facility compliance and cleanliness.
Insurance: Yes
Paid Time Off: Yes
Sick Days: Yes
Two years of experience in a position with managerial responsibilities. Thorough understanding of state and local medical marijuana laws and how they apply to the operations of Natural Healthcare Inc. Excellent communication skills and attention to detail. Effective time management and ability to multitask. Ability to work in a fast-paced, changing and challenging environment. Proficiency in Windows based software and point of sale applications.
Agent Support and Management:
Responsible for managing dispensary staff, schedules, inventory and patient relations;
Serves as a role model and resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations;
Responds to all agent questions, concerns or suggestions and takes action when necessary to resolve conflicts;
Responsible for delegating tasks to Cashiers, Dispensary Agents and Patient Coordinators in order to maintain a compliant and clean facility; and
Coordinates with the upper management to ensure accurate information is communicated to dispensary staff.
Customer Service
Provides superior customer service for vendors, patients and caregivers;
Responds to all patient complaints, requests, concerns, suggestions and takes action when necessary to resolve conflicts; and
Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries.
Reports and Documentation:
Maintain accurate records of all dispensary activities including patient records, sales, deliveries and returns in accordance with the State of Nevada and the standards set by Natural Healthcare Inc.;
Maintain inventory control system and perform daily counts of all marijuana and marijuana products in the facility; and
Provide regular inventory and sales reports to the General Manager.
Excellent managerial skills. Accurate data entry and record keeping. Experience with the ADP/POS system. Thorough understanding of medical marijuana policy and law. Ability to work in a fast-paced, changing and challenging environment. Ability to make decisions as necessary with oversight when needed. Proficiency in Windows based software and Internet navigation.
Operates with direct supervision from General Manager. Follows established policies and procedures, contributes to the development of new concepts, policies and procedures as necessary to perform job duties and tasks.
To provide equal employment and advancement opportunities to all individuals, employment decisions at the company are based on merit, qualifications, and abilities. The company complies with all Equal Employment Opportunity Commission (EEOC) guidelines. The company does not discriminate in employment opportunities or practices on the basis of: Race, national origin or ethnic background; height and weight; credit rating or economic status; religious affiliation or beliefs; citizenship; marital status, civil partnership or number of children; age; gender, gender identity, or gender expression; sexual orientation; security/background checks for certain religious or ethnic groups; U.S. military or veteran status; disability or medical condition; or questions and examinations.
The company is a premier distributor of medical cannabis and cannabis products serving the Commonwealth of Massachusetts. We have a highly controlled adaptive operation that will provide a broad range of high quality, fairly priced products. We will bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations and by promoting the clinical efficacy of medical cannabis.
Natural Healthcare Inc.’s vision is dedicated to providing the highest quality medicine, service, and experience to our patients. We are passionate about enhancing the life of our patients and giving back to the community where we operate.
At the company, we strive to create a work environment where staff can thrive and grow. We look forward to receiving your feedback about your job duties, tasks, and the company in general. While we appreciate your willingness and ability to take on additional duties as needed, your core functions are your primary responsibilities. If you feel you can take on additional work, please inform your direct supervisor to devise a work plan.
Natural Healthcare Inc. reserves the right to change or assign other duties to this job description. Your employment with Natural Healthcare Inc. is a voluntary one and is subject to termination by you or Natural Healthcare Inc. at-will, with or without cause and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment at-will status of Natural Healthcare Inc.’s employees.
Job Type: Full-time
Required education:
Required experience:
Management: 4 years
How to apply
US Massachusetts Leicester